The Charter
We are committed to working towards the following principles:
We will:
1. Aim to exceed our customers’ and visitors’ expectations in the service we provide.
2. Endeavour to work by the motto that ‘you never get a second chance to make a first impression’.
3. Ensure that customers and visitors are acknowledged within 30 seconds of entering our business.
4. Encourage our staff to become ambassadors for Cambridge providing clear and appropriate information.
5. Keep the area immediately outside our business clean and tidy.
6. Identify ways in which we can improve our environment and aspire to make at least one improvement each year.
7. Aim to reduce the amount of supplementary materials we give to our customers.
8. Use less energy by ensuring, when possible, that we turn off lights or electrical equipment when not in use – standby does not count!
9. Where and when possible, turn down the heat by 1 degree within our business and ensure that we are not unnecessarily heating empty rooms. If practical, we will also consider closing our door to stop heat escaping and reduce the amount of heating we require.
10. Seek to reduce the amount of waste we produce and increase the amount of waste we recycle by 10% every year until we can recycle no more!
In doing so we commit to making a difference to improve our city
To sign up to the Charter, please complete the boxes below. Once registered you will recieve a copy of the charter, a window sticker and our guidance notes designed to give you some hints and tips on how to meet the Charter criteria.
If you have any questions or queries please contact
becky.burrell@love-cambridge.co.uk or alternatively please call 01223 457198 and speak to one of the Love Cambirdge team.
As a security (anti-spam) measure, the end of the form displays a security code. Please enter this code into the box before submitting your application.
Charter Application
Please fill in your details to sign up to the Love Cambridge Charter
To go back to the main Charter page click here |
